The Chapter 103
Guide to VA Telemedicine
The Chapter 103 Guide to USVA Telemedicine
A primer for Veterans on VA distance medicine
The VA is a leader in distance medicine. That leadership will continue as VA Health related apps and programs come online in numbers and capabilities that will make distance medicine and consulting a routine experience for the Veteran.
The COVID-19 Pandemic is likewise pushing the non-Veteran US population toward distance medicine. Non-VA physicians are now limiting their own and patient exposure to the virus by minimizing in person office consultations using telephonic, teleconferencing and televideo technologies.
Veterans and family members often utilize the services of VA and non-VA medical providers. Thus, there is no avoiding this technology. We must all come to terms with and adapt to the changing delivery of medical services. Fortunately, there is little difference between the VA and Non-VA delivery of distance medicine: to learn either is to become comfortable with both.
The purpose of this guide is to present in one-place the various VA produced guide manuals, test internet site, available on-line help and nine video tutorials on the topic of VA distance medicine, applications required for the different operating systems and instructions for their use. It is hoped this guide will ease the transition into distance medicine for the typical seventy-plus year-old Vietnam Veteran.
Change can indeed be a challenge, but as Veterans we know the drill: evaluate, adapt and overcome.
Telemedicine Guide Manuals
VA guide manuals for the common device operating systems are available.
Veterans using Apple iPhone and iPad devices: Click here to view, download or print the VA Telemedicine Guide Manual as an "Adobe" file.
Veterans using Windows, macOS and Android devices: Click here to view, download or print the VA Telemedicine Guide Manual as an "Adobe" file.
VA Telemedicine Test Site
Click here to visit the VA Video Connect test site to test your microphone and speakers.
Telemedicine Help Desk
Need Help? The VA can help you get set up or troubleshoot technical problems. Call the VA National Telehealth Technology Help Desk at 866-651-3180 or 703-234-4483, Monday through Saturday, 7 a.m. – 11 p.m. Eastern Time. You may also ask the Help Desk Team for a practice session.
(Click/Tap a lettered button to select a video from among the titles listed below.)
VA Introduction to VA Telehealth Services
VA Telehealth: Real-Time Access To Care
VA Digital Tools for Veteran Health Care Delivery and Self-Care Management
VA Video Connect Instructions for Patients
VA Video Connect Demo
VA App Store mobile.va.gov/appstore
VA Online Scheduling: Making it Easier for Veterans to Schedule Appointments
VA Welcome to My HealtheVet
VA Covid Coach App
Tutorial: The "ZOOM" Teleconferencing App
Tutorial: The Cisco "Webex" Teleconferencing App
Tutorial: The Microsoft "Teams" Teleconferencing App
Tutorial: The Apple "Facetime" Teleconferencing App
Tutorial: The Google "Duo" Teleconferencing App
Tutorial: The "Doxy.me" Teleconferencing App
Vietnam Veterans of America
P.O. Box 675
Liverpool, NY 13088